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APN Encourages a Culture of Giving

APN Consulting recently sponsored the latest fundraiser by inFusion to benefit the Hugs for Brady Foundation.  inFusion brings together a group of selfless and talented teens with a passion for music and a desire to use their abilities to make a difference.  The group holds regular live music events showcasing their unique musical talents with the proceeds going to various charities.  Learn more about this amazing group here:

APN CEO Vedant Pathak was truly touched by the mission of the Hugs for Brady Foundation and wanted to do more to help.  Vedant has long believed in inspiring employees to make positive contributions to society and encourages volunteer work by providing staff with volunteer hours.  He invited founder Sherrie Wells to the APN Consulting headquarters to talk about the mission of the Hugs for Brady Foundation.  Sherrie and her husband started the Hugs for Brady Foundation in 2009 to help children with cancer following the diagnosis of their own son Brady.  Brady succumbed to the disease in 2010, but his legacy lives on in every child helped by the Hugs for Brady Foundation.

Sherrie recounted her painful story and shared some of the amazing things they’ve been able to accomplish thus far.  The money they raise goes directly to:

  • Advanced cancer research at centers such as The Rutgers Cancer Institute of New Jersey
  • Special projects such as funding the region’s first sedation-free MRI project at New York Presbyterian Morgan Stanley Children’s Hospital
  • Helping families defray the costs of cancer treatment for their sick children
  • Providing computers, TV’s, furniture and video games for children at oncology units like the Robert Wood Johnson Bristol-Myers Squibb Children’s Hospital’s Hematology/Oncology Unit
  • Organizing Life-Saving Blood Drives

APN staff was moved by Brady’s story and inspired by the Wells’ ability to turn their grief in to something positive to honor the memory of their beloved son.  Following the presentation, Sarah Bunales, head of APN’s healthcare staffing division, presented Sherrie with a donation in honor of the division’s first anniversary.

We are all proud to be a part of APN and as individuals we strive to continue paying it forward in our daily lives.  Stay tuned for more information about how APN staff are using their volunteer hours!


Communicating When You Don’t Have All The Answers

HR professionals are finding themselves caught between a rock and a hard place these days as they attempt to communicate with employees about impending legislative and policy changes that may affect their healthcare coverage, their benefit options, and more. Employees want answers, but HR and company leaders often don’t have those answers. How can you successfully respond to employee questions and address concerns in an era of uncertainty?

Work to Build a Climate of Openness and Trust Always

The best time to work at building a strong climate of openness and trust—one where employees feel comfortable asking even the toughest questions and where they trust the answers they receive—is before the need for sensitive communication exists. When employees know they can trust their leaders and HR representatives to be straightforward and honest with them, they’re more likely to accept “no-response responses” like “we don’t know right now, but we’ll let you know when we do.”

Develop Multiple Channels for Two-Way Communication

While HR and organizational leaders will often have messages that they will be sending to employees via various channels, it’s important that employees also have the opportunity to share information, to ask questions and to seek information. Two-way communication channels like suggestion boxes (even the “old-fashioned kind,” online chat rooms and open door policies help to ensure that employees have the information they need—and that leaders and HR professionals have a finger on the pulse of employees interests and concerns.

Be Transparent

While not all information can be shared, it’s important to be transparent about why. For instance, for publicly held organizations some information of a material nature must be carefully guarded to avoid running afoul of the Security and Exchange Commission (SEC) guidelines. In regulated industries—like banking, healthcare or the energy industry—other rules and regulations may govern when certain information may not be released.

It’s important for employees to understand, though, the restrictions that the company may face and why those restrictions exist. And, of course, to trust that when the time is right, they’ll receive the information they need.

Keep Track

It’s important to stay on top of the types of questions and issues that concern employees regardless of how they emerge. Devise ways of easily capturing their information—through technology or through management feedback channels. This can provide you with insights about issues that are of concern—and help you avoid overly focusing on issues that really aren’t of that great concern to employees.

Tracking these inputs can also help you arm managers and leaders with FAQs and responses that can help them respond to questions that employees may be asking.

Let Your Employees Be “The First to Know” Whenever Possible

Employees are an important audience for any organization. When they feel respected and important they’ll serve the company well. Whenever possible, make sure that your employee audience is one of, if not the, first to hear any important message. Employees don’t like to be blindsided by friends, neighbors or relatives who ask them questions about information they’ve heard on the news that employees weren’t aware of. Arming them with that information can help them spread the company message accurately.

Recognize That Employees Are All Part of a Larger Communication Ecosystem

Employees “get it” so give them credit for being aware of the bigger picture related to many of the issues that impact them. Employees know, for instance, that the Affordable Care Act (or “Obamacare”) is up in the air right now. Consequently, they understand that you don’t have answers. They know when the economy is declining, when competitors enter the market—and when business is booming.

Give them credit for that awareness and take advantage of the opportunity to build your messaging based on the broader messages that employees have already been exposed to.

Don’t Be Afraid to Say, “We Don’t Know”

Finally, don’t be afraid to say, “we don’t know.” Sometimes you simply don’t. Being open about these situations, and ensuring that employees trust that when you do know, you’ll provide them with the information they need, build trust.

Follow Up!

While it’s okay to not always have all the answers, it’s also important that when you do learn the answer you share that information with employees as soon as possible.

Ask for Feedback

On a regular basis, perhaps annually, ask employees for feedback on how you’re doing at providing them with the information they need. Do they feel that the organization communicates with them effectively? Do they believe that management and the HR department is open and transparent with them? Do they trust the messages they receive from the organization? What issues do they feel most/least educated/aware of?

The answers to these questions can help you identify areas of opportunity for improvement to ensure that the communication climate in your organization remains positive—even when you don’t have all the answers.

Developing Your Employee Brand Ambassadors

Companies exert a great deal of time and effort to build their brands and position themselves positively, and effectively, relative to the competition. Much of that time and effort is focused externally—on creating marketing messages that are disseminated through a wide range of communication channels from the traditional (print, broadcast and outdoor) to the digital (websites and social media). The external audience is certainly an important area of focus, but there’s another audience equally, if not more, important—the internal audience, or your employees.

Employees are in a great position to either make, or break, a company’s brand. As they interact with friends, neighbors, relatives and others, they’re often turned to as a source of information about the companies they work at—and the products and services those companies offer.

When that happens, what kinds of message and information are they sharing?

Employees as Ambassadors

HR has an important role to play in ensuring that employees are positioned to serve effectively as brand ambassadors–from hire, to onboarding, and throughout the employee life cycle. Beyond that, of course, the HR function plays a pivotal role in making sure that the work environment is supportive, positive and conducive to being called a great place to work.

As an article in Business 2 Community (B2C), by Dan Hickey, pointed out earlier this year, “fully engaged employees can become ambassadors for the brand.” The flip side of that statement should be obvious: disengaged employees are unlikely to be strong brand advocates.

If you think about your own experiences as a consumer, it’s abundantly clear that what employees have to say about the companies they work for and the products and services those companies offer can have a significant impact on decisions to buy those products and services.

Cultivating a cadre of supportive brand ambassadors, though, requires a focus both on the work environment itself and on ensuring that employees have the information and knowledge they need to help support the organization’s message.

It’s not a simple process and not one that occurs in a linear fashion. There are a number of factors that impact to what extent employees are positioned to serve as ambassadors to help spread positive, brand-supporting messages.

Partnering With Marketing

Do an online search for “HR is the new marketing” and you’ll generate more than 103 million results (on Google). For good reason. More companies are recognizing the value that employees bring to the marketing equation. That elevates HR’s role as an important element of supporting brand value. It also requires HR and marketing staff members to work together to ensure alignment, consistency and relevance of key messages to support employees in a brand ambassador role. There are tasks for both sides to take on:


  • Take on a leadership role in working to ensure that the work environment and culture are strong and supportive; monitor and measure employee satisfaction and engagement and take steps to address potential areas of concern
  • Provide managers and supervisors with the information and training they need to create a positive work environment and support the corporate culture
  • Ensure that the recruitment messages are brand aligned, carrying the same key points as other corporate communications
  • Ensure that the hiring process screen candidates for the traits and capabilities that will position them to serve effectively in a brand ambassador role
  • Establish policies and guidelines to ensure that employees understand their role in communicating company information, how to participate in social media channels, when they can (and, perhaps, can’t) act on behalf of the employer, etc.
  • Reach out to connect with marketing colleagues to create positive working relationships and opportunities for ongoing interaction



  • Provide HR with the messaging and support needed to ensure that their employment communication materials are aligned with marketing messages
  • Ensure the HR department is updated and aware of new communications, campaigns and initiatives
  • Provide training, coaching and support to help HR colleagues understand general marketing principles and best practices
  • Reach out to connect with HR colleagues to create positive working relationships and opportunities for ongoing interaction


  • Identify areas where employees may not have the information and knowledge they need to serve effectively in a brand ambassador role
  • Develop messaging and support to provide employees with ready access to the information they need
  • Communicate internally about the importance of employees assuming a brand ambassador role
  • Commit to working together to support both the employer and company brand


The employee audience is often overlooked as an important channel of information to help support the brand and provide reliable, credible and timely information to key audiences. Don’t make this mistake. Take steps to build relationships between HR and marketing, to identify desired outcomes and to work together to develop brand ambassadors.

Recognizing and Overcoming Personal Biases

A bias is a predisposition for or against something. We can be either favorably, or unfavorably, biased, although the word tends to carry more negative than positive connotations. The important point, though, is that we all naturally have biases—they’re an unavoidable fact of life. Whether related to issues, individuals or preferences in music, art, or food, we carry biases with us wherever we go. Unfortunately, these biases are so ingrained that we generally don’t give a lot of thought to them.

In workplace settings, that can lead to a wide range of problems, most notably during the hiring process. We all are naturally drawn to people who are “like us.” Unfortunately, staffing a department or organization with a lot of like-minded people doesn’t generally lead to the kind of innovative thinking that most of today’s organizations are looking for. Favoring people who are “like us” can also lead us down a path of sameness that can negatively impact the diversity of our organizations.

Examples abound. Recently Uber was one of the latest companies to come under scrutiny for a hostile environment. Following claims of sexual harassment, the company is attempting to bolster its diversity team. ( The Marines are also reeling after news reports of salacious photos of female service members being posted to social media hit the press. The Corps is vowing to institute not only sexual harassment reforms, but a criminal probe as well. (

Not all bias-related workplace incidents are so egregious, of course. On a daily basis we are all prone to making decisions or forming decisions based on the biases we all carry. So, what can we do to minimize the negative impacts of these biases?

  • Accept that you have them. We all do.
  • Assess the likely impacts of such biases. From a hiring standpoint, for instance, you could take a look at your employee statistics to determine how diverse your employee workforce is. Are a wide range of ages, races and ethnicities present in your workforce, reflective of the population you hire from or serve? Are there variations that can be spotted within specific departments or divisions that might suggest bias?
  • Bring bias to light. As we’ve said, the word “bias” tends to be associated with negative connotations. By raising the issue openly and having discussions around bias and the power it has to potentially negatively influence decisions, awareness is also raised.
  • Test your own biases. Project Implicit is a non-profit organization dedicated to conducting research on unconscious bias and educating the public about its impacts. ( They offer a series of online assessments that can be taken to reveal individual biases.
  • Monitor your responses to others, to issues and to events. At the moment when you first feel yourself forming an opinion—particularly a negative opinion—stop to consider whether that opinion may be based on unconscious bias. This can be particularly productive when engaged in debates or heated discussions with others. Reasonable minds can differ.

Failing to recognize and address your unconscious biases can result in missed opportunities for you—and for others. Take steps today to begin seeking ways to become more self-aware, and to start conversations in your organization that can help open minds to new possibilities and potential.

Leveraging Diversity Through Dissension and Discord

The political environment has certainly ramped up the level of potential dissension and discord within workplaces around the country. And, while that dissension and discord can be disruptive and divisive, there are times when it’s just what’s required to leverage the value of diverse perspectives, backgrounds and experiences. It’s a lesson NASA’s widely known “group think” issue related to the space shuttle Challenger disaster should have taught us all. But we may not have needed that lesson.

The Origins of GroupThink

In 1972, psychologist Irving Janis coined the term Groupthink, to refer to the tendency of cohesive groups to agree with each other—to seek consensus and avoid disagreement. That may seem to be a good thing on the surface. However, in business settings, agreement for the sake of agreement can lead to missed opportunities, and even mistakes.

That’s what famously occurred during the Challenger disaster when scientists, concerned about the functioning of an O-ring seal on one of the rocket boosters failed to voice their concerns. As a New York Times piece reported in 2003, “Worries about the O-rings circulated within the agency for months begore the accident, but ‘NASA appeared to be requiring a contractor to prove that it was not safe to launch, rather than proving it was safe’.” ( While not the only incidence of Groupthink in American history, it’s one of the most widely known and a cautionary tale for companies that seek too quickly to reach consensus.

The Value of Diverse Thought

In a 2016 article for Harvard Business Review, “Why Diverse Teams Are Smarter,” authors David Rock and Heidi Grant make a persuasive argument in favor of diverse teams, noting that they:

  • Focus more on facts
  • Process facts more carefully
  • Are more innovative

“Diverse teams are smarter,” says Shirley Engelmeier, founder and CEO of InclusionINC, a global consulting and learning organization that specializes in inclusion and diversity solutions. “When people are different they’re more willing to actually look at the facts more carefully, rather than just immediately going along with what others are thinking.”

That’s important, Engelmeier says, because in business “getting to quick agreement isn’t the point—when people have differing opinions is when innovation occurs.”

Beyond Discord and Dissension

While seeking discord and dissension may be taking the issue too far, Engelmeier says what companies should really seek is “disagreement and different perspectives.” And, importantly, they should really take the time to listen to those differing opinions. Many leaders fail to do that in their focus on outcomes and the constant pressures of business life. Quick decisions sometimes seem like the best decisions, but they rarely are.

Seeking, even encouraging different perspective and different ways at looking at issues is what can lead to the kind of breakthrough thinking that characterizes organizations like Amazon, Google and others are known for. It’s not about “getting everyone on board” – it’s about hearing what everyone has to say, especially those who are closest to the customer, says Engelmeier. “Ask me what I think because I’m closest to the job and then actually be willing to listen to what I say.” Even, and especially, if what they say differs from your point-of-view. That point in time when you’re presented with a diverging opinion or different perspective from your own, is a point in time when you may be poised on the precipice of an important new insight.

Encouraging New Perspectives

For leaders and managers seeking to build a culture that embraces divergent ideas, there are some relatively simple steps they can take:

  • Actively build diverse teams both within organizational functions and within ad hoc teams or committees. If you look around a meeting room table and everyone looks like you, that’s a bad sign.
  • But don’t just build diverse teams. Diversity without inclusion is meaningless, asserts Engelmeier. The work of her company is focused on helping organizations do something productive with the diversity they build. That starts with seeking, and listening, to diverse viewpoints.
  • Set the example. If leaders are known to immediately shoot down any new idea, or opinion, the flow of those new ideas and opinions will quickly stop. Conveying a willingness to both seek, and listen to diverse inputs will set the stage for others to do the same.
  • When agreement is too quickly achieved, ask explicitly for divergent views. This is often referred to as seeking a “devil’s advocate”—someone who will take an opposite, or different, perspective to help spur thoughtful conversation.
  • Celebrate the outcomes of divergent thinking—and, yes, even discord and dissension. Respectful disagreement can be positive and shouldn’t be avoided.

By thoughtfully building diverse teams, nurturing a culture that supports different perspectives and viewpoints, and setting an example by being a leader known to accept—even embrace—different views, you can go a long way toward driving innovation and breakthrough thinking in a competitive business environment that demands it.

From wearables to programmable thermostats, the Internet of Things is already transforming the way we work, play, and live. It’s estimated that, by 2020, there will be between 20 and 50 billion devices – that’s billion, with a B – connected to the IoT.

Many of them will be part of the industrial internet – the behind-the-scenes networks that power business processes. And they’re going to pack a wallop. In fact, research conducted by DHL and Cisco forecasts an economic impact of almost $2 trillion in the supply chain/logistics sector alone. Another survey conducted by GT Nexus and Capgemini indicates that 70% of retail and manufacturing organizations have already started implementing IoT technology in their supply chains.

Implications for supply chain and procurement professionals

As the supply chain evolves, so will the skills required by procurement professionals. Increasingly, successful supply chain and procurement professionals will need to be innovative, visionary, tech-savvy leaders.

Tomorrow’s successful procurement managers must be skilled in:

  • Critical thinking: A single turbine engine can generate more than a million data points per hour. Extrapolate that to multiple warehouses and the various fleets that feed them, and you’ve got an overwhelming amount of data. Procurement managers will have to quickly sort through that data to identify information that is both relevant and actionable without getting distracted by “nice-to-know” data.
  • Associative thinking: Associative thinking means looking at seemingly unrelated factors and seeing a previously undetected connection. It’s the ability to recognize patterns and decide what they mean. In an world where all obvious waste has already been eliminated, procurement managers who can spot these patterns will have a direct impact on the bottom line.
  • Making fast decisions: Because real-time data brings with it the expectation of real-time solutions, procurement managers must become proactive rather than reactive. They’ll need the ability to make quick decisions in order to avert crises rather than being satisfied with damage control.
  • Enhancing their technical skills: More than ever, technology is accessible to everybody, not just tech geniuses. Apps like IFTTT, for example, let parents build a “recipe” – essentially a code – to set up a chain of notifications that lets them know when their kids get home from school: The home’s security system pings the phone, and the phone notifies the parent. Procurement managers who want to run agile organizations will need to master mainstream technology to solve problems when they happen.
  • Innovation: Tomorrow’s procurement managers will have a once-in-a-lifetime opportunity to see possibilities that were previously invisible – and unimaginable. It’s the reverse of most innovation, in which you start with a goal and develop a way to achieve it. In this case, the IoT will provide a wealth of completely new information, and it will be up to procurement managers to figure out what they can do with it.
  • Strategic thinking: The supply chain is stepping out of the cost-center shadows and into the value-added inner circle. Accordingly, procurement professionals are playing a bigger role in shaping company strategy. In one survey, 70% of respondents indicated that they saw the supply chain as crucial for long-term wealth creation. And 48% said that, within 10 years, the chief supply chain officer would be a standard member of the c-suite.

The Internet of Things and its impact means companies will soon need procurement professionals who are visionary, agile, anticipatory, innovative, and strategic. Are you ready?

Making Them an Offer They Can’t Refuse

Consider the average job search process from a typical candidate’s perspective.

They’re interested, for whatever reason, in attaining a new job. It could be because they’re fresh out of school and eager to enter the workforce, because they’re unhappy in their current role, because they’re returning to the workforce after an absence of some kind, or because they’re simply interested in advancing their career prospects.

They start looking for job opportunities and, as they find some that seem to align with their needs and interests, they send off letters of application and resumes, or apply through online portals.

Then they wait.

At some point, hopefully, they begin to get opportunities to interview—maybe, initially, via phone or video, or maybe in person. They meet with the company for one, two or more cycles of interviews and then they wait some more.

Sometimes the potential employer will let them know if they’re no longer in consideration (although these employers are in the minority). Those that are most qualified will rise to the top of the list and eventually receive a job offer. Too often, these offers are rejected.

As John Zappe, contributing editor for, points out in an article for ERE, there are two big reasons that job offers are rejected. They’re either too low, or too slow.

Research from CareerBuilder backs him up. Their research indicates that:

  • 29 percent reject an offer because the compensation/benefit package didn’t meet expectations (too low)
  • 39 percent of candidates reject an offer because they’ve already accepted another offer (too slow)

The first issue can be addressed by ensuring that each position has been evaluated and compared both internally and externally to ensure equity and competitiveness. With a proliferation of salary surveys and data available today, there’s no excuse for not knowing—precisely—how your salary and benefits packages stack up against other organizations. Beyond that, it’s a matter of deciding how your organization wants to be positioned in the jobs marketplace—on the low end, middle of the road, or best in class. There’s nothing inherently wrong with any of these positions. It’s important, though, to recognize the implications of your chosen position on the likelihood of job offers being accepted by job candidates, particularly top candidates.

The second issue can be more challenging. The larger the company, the slower the hiring process can be. With more people involved, and more decision points to be managed, time just seems to move inexorably forward. Lulled by their own standard processes, HR pros and hiring managers can become complacent, thinking: “This is just how long it takes.”

Okay, but if your hiring process takes longer than the processes used by other employers competing for the same talent pool—even just slightly longer—you’re at a disadvantage. Considering the cost of recruiting and hiring in terms (out-of-pocket costs, staff time, lost opportunity costs, productivity declines, etc.), and the value of landing the best candidates available, there’s good reason to try to shave as much time off the process as possible.

What to do? The following steps can help shorten the process significantly:

  • Have a process! If each open position requires the development of a process and approach that may vary from the last time someone was hired, the process is not likely to be as efficient as possible. Outline the steps in the process and commit them to writing. Communicate these steps to those involved in the process.
  • As part of this process, be sure to include a cut-off date for accepting applications. One factor that can add significant time to the hiring process is when there is no cut-off date and applications continue to trickle in and bog down the decision-making process.
  • Evaluate the process regularly with an eye toward continuous process improvement. Over time processes of any kind tend to become bloated as new steps and checkoff points are added. Some of these may be unnecessary. Review your processes with an eye toward eliminating any steps that don’t add value to the process but, instead, serve to add time.
  • Instill a sense of urgency into the process for all involved. Communicate to hiring managers (and HR staff) why it’s important to move as efficiently as possible through the hiring process to help ensure an accepted offer. Hold all accountable for moving the process forward efficiently.
  • Track your metrics! If you don’t know how long it currently takes from application to offer, you won’t know whether, or to what extent, you’re able to improve your outcomes.
  • Debrief. After every offer—whether accepted or rejected—conduct a debriefing of the process seeking feedback from HR, the hiring manager—and the employee/potential employee. That feedback can be invaluable as you work to continually improve, and shorten, the time to offer.

If you’re interested in boosting the odds that your job offers will be accepted, focus on the two primary drivers of rejected offers: too low and too slow. Chances are you’ll quickly see an improvement in your efforts.

Civility in the Workplace

If there’s one thing the recent election has done, it’s put the concept of civility in the workplace front and center in conversations around the country. The volatility and polarization related to many of the issues facing the nation, are being discussed in what seem to be 24/7 media cycles. These discussions spread from living rooms, neighborhoods, bars, restaurants, grocery stores and social media channels into workplaces around the country. Given the closeness of the election and the strong feelings on each side that continue to drive discussion—and dissension—HR professionals need to be taking step to ensure that the workplace doesn’t devolve into another battleground.

It used to be that most people adhered to the common, and common sense, advice of avoiding political and religious discussions in any settings. All of that has changed over the past several years as both issues have become part of national discourse. We could debate whether, or not, that’s a good thing. What’s not up for debate, though, are the potential implications of such discussions in the workplace.

In workplace settings, a lack of civility can lead to verbal abuse, physical abuse and even sexual harassment. These are issues that are of obvious concern to organizations both from a productivity, and potential liability, standpoint.

What to do? There are three key steps that HR can help organizations institute to diminish the potential negative impact of incivility in workplace settings:

  • Communicate expectations.
  • Model desired behaviors.
  • Take swift and decisive action to hold everyone accountable.

Communicate expectations

Employees need to know what’s expected of them—explicitly. While it may be tempting to think, “well, everybody knows that…,” avoid the temptation to make assumptions. Spell out, in detail, what you expect from employees in terms of their interpersonal interactions in the workplace. Indicate both what behaviors are expected—and what behaviors will not be tolerated. Give examples to help illustrate areas that may be ambiguous: e.g. what behaviors do you consider to be “disrespectful.”

Communicate from the top to the bottom of the organization to ensure that senior leaders, managers, supervisors and employees all understand what’s expected of them, and what they can expect from their colleagues and managers.

Communicate regularly. Start during the hiring process, continue through onboarding and incorporate into ongoing discussions at staff meetings and in other settings. Make it clear through multiple channels that civility is an expectation that is taken seriously at the organization. Ensure that there are no misunderstandings in terms of what that means.

Model desired behaviors

Senior leaders, managers and supervisors have an important role to play in terms of modeling desired behaviors for employees. If employees observe a senior leader acting in a disrespectful way toward others, what message does that send about how important the organization considers its stated policies and practices to be. Leaders should model desired behaviors in their interactions with each other, with staff and with customers and other stakeholders.

Take swift and decisive action to hold everyone accountable

If you’ve stated an expectation in a policy, you need to stand behind that expectation in practice—regardless of whose behavior raises concern. Think about that carefully. If you aren’t going to be committed to expecting your top performing senior leaders, or biggest revenue-generating rainmakers to adhere to stated expectations, don’t state those expectations. It will do more harm than good.

However, if you are truly committed to creating and nurturing a culture of civility, hold everyone accountable to those expectations. On the flip side, take steps to ensure that you are recognizing and rewarding examples of situations in which leaders and others in the organization have demonstrated a solid commitment to civility, even in tough or contentious situations.

Being civil doesn’t mean that there should not be disagreement within organizations. Disagreement can lead to innovation and spur new ideas and new ways of thinking. However, disagreement can and should adhere to principles of civility that may include: avoiding personal attacks, listening to others with an intent to fully understand their point of view, being open to respectful disagreement, being supportive of others.

In an article for Harvard Business Review, Christine Porath, associate professor of management at Georgetown University and the author of “Mastering Civility: A Manifesto for the Workplace” (Grand Central Publishing, 2016), says: “In my study of over 20,000 employees, those who felt respected by their leader reports 92% greater focus and prioritization and 55% more engagement.

Civility matters. Yes, it’s the right thing to do, and to expect from employees. But, as research by Porath and others support, it’s also the fiscally responsible thing to do. Civility drives better business results. Make it an expectation in your workforce.

How Your Organization Can Thrive in The Gig Economy

The gig economy is a favorite topic at industry conferences and in the blogosphere, and the buzz shows no signs of abating. Social scientists and politicians fret about worker protections, and labor boards voice concerns about health care. Employees worry their steady jobs will disappear, and employers struggle with managing risks and relationships.

Over 50% of companies have increased their contingent workforce over the past five years, and the non-traditional workforce has grown by 66% in ten years.[1] While the gig economy presents tough challenges to employers, it also creates the opportunity to become more agile.

Benefits of a Flexible Workforce

The growth of the contingent workforce creates benefits of flexibility, scalability and cost control to companies that manage the complexity well.

  • With the right sourcing in place, you can quickly ramp up and down for special projects, seasonal work, or when you need unique skills to augment your workforce.
  • With employee benefits and ancillary costs rising to over 40 percent of salary, the ability to engage staff only when you need them can control labor expense.
  • Consultants could help to manage and accelerate organizational change and provide unique expertise that would be prohibitively expensive if you hired an employee. A data scientist can cost over $200,000 per year in salary and benefits, but you may only need one for a few weeks.

A New Approach to Workforce Management

Many companies have a fragmented approach to contingent work. Business units often manage contingent workers ad hoc, with little or no coordination. That approach may have worked well when contingent workers meant managing a small collection of staffing agencies, but today’s gig economy requires a more disciplined approach. A structure of governance will form the foundation on which you can build the flexibility to adapt your staffing to business needs and business practices to non-traditional work.

An ad hoc approach can decrease productivity and increase risks. When the contingent worker arrangement is strictly transactional organizations miss out on the benefits of engagement and purpose. Failure to provide the right onboarding and offboarding experience can increase exposure to substantial risk.

The new workforce requires a unified approach to strategic planning and new partnerships across the organization. Workforce planners and talent managers can benefit from collaboration with procurement, so each does what they do best.

Your people analytics should Include contingent workers to give business leaders a holistic view of the workforce. Manage performance and measure results just as you do with your employees. Understand the value they bring to the organization and their impact on business outcomes.

Collaborative Talent Acquisition

Online platforms are or will soon be available to crowdsource talent both inside and outside your organization. The tools make it easier for workers and employers to connect, and often provide a way for you to evaluate work product. Most do not require you to pay until you approve the work. However, few platforms vet their members, leaving you to manage the risks.

Managed well, on-call and contract workers can become a long-term solution, especially for those workers who are in the game by choice. This has proved true over the long term in the SaaS software market, where providers create networks of partnerships with independent consulting and contracting companies, who in turn have long-term relationships with individual contractors.

Onboard Everyone

Contingent workers need a sense of belonging as much as employees. Many of the communication tools you use in onboarding will benefit your temporary and contract workers. Give them a reason to want to contribute.

Going to a new workplace can be stressful, and the first few minutes will set the tone for the entire engagement. Get the work team involved, and may sure workers know in advance all the little things that can make a day go right, such as where to go for lunch.

Much of the compliance and safety training you provide for employees will apply to other workers. Protect them and your company by making sure they know the rules and behavioral norms.

Know and Nurture Your Talent

People have many reasons for taking part in the gig economy. Most freelancers and independent contractors prefer the flexibility, freedom, and the ability to work from home. On-call workers and temporary help agency workers would often prefer full-time employment.

Non-traditional workers can often be more engaged than employees. Freelancers and independent contractors depend on favorable testimonials to grow their businesses, and top talent will be focused on customer satisfaction. Employees who are seeking steady work can be eager to please if they see an opportunity for recurring or permanent employment.

Be on the alert for friction between employees and contingent workers. Fifty-eight percent of independent workers say permanent employees are treated better than they are.[2] Contingent workers can also have concerns about the lack of benefits and job security, which could affect them on the job.

Chart Your Course

There is no tried and true formula for making it work. Each organization must chart its own way through the risks, optimization, and cultural challenges of a multi-faceted workforce.[3] It requires a new way of thinking. It will pay off as your organization improves its ability to meet the challenges of the future.


[1] Storey, David, Tony Steadman, and Charles Davis. “Is the gig economy a fleeting fad, or an enduring legacy?” EY, 2016. Retrieved December 21, 2016 from

[2] Storey.

[3] Schwartz,Jeff, Udo Bohdal-Spiegelhoff, Michael Gretczko, and Nathan Sloan. “The gig economy: Distraction or disruption.” Deloitte University Press. February 29, 2016.

Monthly Job Trends – January 2017

The economy has finally awakened from its long slumber, largely signified by the recent interest rate hikes the Fed has started to introduce after years of untouched, low rates. Naturally, a boosted economy means things are looking better on the jobs front. Interestingly enough, recent months have seen some fluctuations in unemployment numbers. According to the January US Jobs Report from the BLS, temporary help employment was up nearly 1% from the end of 2015 to the end of 2016; however, in the last season of 2016, the Bureau reports a slight increase in unemployment.

Here’s how last month’s numbers shake out from an industry-level perspective:

Temporary Help

Temporary help services took a bit of a hit in December 2016, losing 15,500 jobs.    Although the loss of jobs may seem significant, temporary employment penetration last month fell only slightly below the all-time high of 2.06%, measuring in at 2.04% as 2016 came to a close.


The financial services sector finished 2016 strong, weighing in at 8,349,000 total jobs as of December 2016, according to the BLS. This industry has seen very steady, incremental growth for the past few years. If progress continues on this trend, the financial industry should be set up for a successful 2017.

Naturally, a number of elements will be attributable to the ultimate success of the financial services sector, but at this time, the BLS estimates continued growth of 12% from 2014 to 2024, which is measured faster than average.

The healthcare industry added 63,300 in December, attributable to the industry’s third-largest month-over-month growth since June of 2014. This industry also led the pack in terms of job growth across non-farm employment. Although the health industry does ebb and flow in terms of the number of jobs it creates each month, the number of jobs has steadily risen each month for the past several years. The BLS reported 17,988,300 health-related jobs as of June 2014. As of December 2016, this number had risen to 19,390,100.

Professional Services

On a percentage basis, employment in the professional services industry increased by 0.2%, falling right in line with the financial activities industry. Numerically, this boost equated to the addition of 30,500 jobs in December 2016. Professional services contributed to the second-highest overall growth across calendar year 2016, closing out the year with a total of 498,900 new jobs, according to the BLS. This number was only surpassed by the healthcare industry, which is said to have added 514,100 jobs in 2016 by the time December came to an end.

Retail Trade

Although the growth in retail trade wasn’t quite as substantial as some of the other industries in December 2016, this sector still reported positive numbers. In the last month of 2016, the BLS indicates a total of 6,300 jobs were added.

The information sector has been one of the more volatile fields as of late. The industry finished December 2016 with a decrease in jobs by about 6,000 positions from November 2016. The final count measured in at 2,761,000 jobs, which is actually almost exactly where December 2015 came in.


Overall, December 2016 finished strong, with marked growth in a number of industries. The BLS reports aggregate neutrality in terms of change over the last quarter of 2016 after a year of strong growth. We look forward to seeing what 2017 has in store for the jobs market.


Source:  Staffing Industry Analysts (SIA)


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